Postmortem -
Read details
Nov 27, 12:24 UTC
Resolved -
Status: Resolved
The issue causing abnormal traffic to our onboarding flow has been fully addressed. All systems are operating normally, and no further impact is expected.
We’ll continue to apply additional safeguards to prevent similar disruptions. Thank you for your patience.
Nov 27, 12:23 UTC
Monitoring -
Status: Monitoring
We’ve deployed a mitigation for the unusual traffic pattern affecting our authentication flow. New sign-ups are behaving as expected, and system performance has returned to normal.
We’re currently monitoring the situation to ensure stability. No action is required from users at this time.
Nov 27, 11:47 UTC
Identified -
Status: Identified
Impact: Backend API remains offline
Time: 27 Nov 2025, 02:00 EAT
We have identified the cause of the incident.
An unusually high volume of automated requests targeted our public onboarding routes, overwhelming parts of our infrastructure and triggering protective limits.
The affected endpoints have now been secured with additional verification steps and stricter traffic controls. We are continuing to roll out further safeguards to prevent recurrence.
Our team is preparing the system for a safe restart.
Next Update: Within 30–60 minutes.
Nov 27, 00:24 UTC
Investigating -
Status: Investigating
Impact: Backend API offline
Start Time: 27 Nov 2025, 02:00 EAT
We are currently experiencing an unexpected spike in automated traffic targeting our backend infrastructure. As a precaution, we have temporarily taken the backend API offline to protect system stability and prevent service degradation.
Our team is actively investigating the source of the traffic and implementing additional safeguards, including rate limiting, traffic filtering, and enhanced security controls.
During this time:
Dashboard and API requests may fail
Email-based actions (verification, password resets, invites) are unavailable
Some background processes are paused
We will provide an update as soon as normal service is restored.
Thank you for your patience.
Next Update: Within 30–60 minutes
Nov 27, 00:04 UTC
